Unwanted domains refund

I did get a result though it wasn’t precisely what I wanted, the company (Melbourne IT) refunded half of the cost of the domains which meant about $180 going back into my credit card account yesterday evening late. 

I had an email from the company two days ago in which they outlined their reasoning for the decision to keep half of the money. This being because they’d already paid to have the domains registered. 

When I spoke with the frontline staffer on Saturday she was understanding and actually got up from her desk and went to the accounts department to state my case, so I guess I should be grateful. I think that the damage to my relationship with the company has been tarnished but it’s not critical, I think that if the company had refused to pass on a refund it might’ve sparked me to move to find a different ISP.

This whole saga outlined in the previous blogpost just goes to the big issue in that technology is HARD because even if we have specialised companies whose only job is to look after intellectual assets there will be mistakes and misjudgement. There’s no reason why this problem had to occur other than the cause which was a difficult-to-use interface provided by the company. If you need a university degree to get such an easy thing right then there’s a lack of consideration that leads to unnecessary financial loss. Money is spent on things that are worthless if the communication mechanism is not adequate for the skillsets represented. The technology is at fault.

I guess that I need to be more careful in future. I’ve got more unwanted URLs in my list and will have to make sure, when they come up for renewal, to phone the company and get their representative to walk me through the process or for their help desk to make the necessary change themselves. I’m not going to rely on my own capabilities again it costs too much, I spent the weekend and most of this week worrying about this situation and it’s left an indelible mark on my memory.